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John Weber is the president of Dezenhall Resources, a Washington-based crisis management firm. He is co-author with Eric Dezenhall of the book, Damage Control: Why Everything You Know About Crisis Management is Wrong.
Human Rights Watch wants a kinder, gentler Wal-Mart. In a recently released 210-page report, it takes the giant retailer to the woodshed for its “sophisticated and determined strategy to prevent union activity at its US stores,” concluding that while Wal-Mart’s…