So JetBlue had the lowest on-time arrivals for January. This is making headlines because JetBlue's supposed to be that different, hip, customer service oriented airline. In light of my travels with them last month, color me unsurprised.
This was my second flight on JetBlue. This one was to San Diego, but both were cross-country flights from Dulles to California. Last time was pleasant enough -- cheap fares, satellite TV, and generous snacks. This time, the satellite was busted, but the movies were still available. And to top it off, JetBlue sent a $15 voucher to compensate for the broken satellite a couple weeks later.