Ok, I never thought I'd see the day when I not only agree with but dang near cheered for what a WaPo columnist wrote. But today's piece by Ruth Marcus is worth a standing O.
I've flown a few airlines lately, and it's not just a case of some being better than others. Yes, Northwest is fine. Delta is very good. But United? Well, let's put it this way: if there are any differences between United Airlines and the United Nations (in quality of service and value returned for what we spend) I've been unable to discover it. CEO of United would be a perfect retirement job for Kofi. Security, as maddening, time-consuming and misdirected as it may be, is a trivial inconvenience compared to UA.