Since we know it’s not, what can be done about it?
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Citibank is one of a small number of large companies that has trained a team of customer service representatives adept at working in social media. In this case the man fielded her questions and delivered the answers. Result: a satisfied customer.
Although media-savvy Customer Service is still a small percentage of the inquiries Citibank receives in a day, it is growing rapidly. Other large banks are beginning to adopt it, too.
Now, if only the eleventy-seven-thousand companies and organizations with poor telephone answering systems that seem designed to frustrate — even infuriate — customers would learn from this example that it doesn’t have to be that way.
A man of faith in a godless age is hitting Americans where it hurts.
Mr. and Mrs. American Spectator Reader, let P.J. O’Rourke talk sense to your kids.
In Britain, defending your property can get you life.
The debacle of this president’s administration is both a cause and a symptom of the decline of American values. Unless Congress impeaches him, that decline will go on unchecked. An eminent jurist surveys the damage and assesses the chances for the recovery of our culture.
It won’t take long for conservatives to scratch this presidential wannabe off their 2008 scorecard.
The American Christmas, like the songs that celebrate it, makes room for everybody under the rainbow. Is that why so many people seem to be hostile to it?
Was the President done in by the economy, or by the politics of the economy?