The folly of outsourcing amid a growing trade imbalance and a worsening service economy.
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At the end of the message on this second call, I pushed the correct number again to get a “guest service associate.” No one ever answered. The phone just rang, unanswered again, maybe a dozen times.
Not tossing in the towel, I phoned a third time (not because I’m so determined, but only because I saw an article in the making) and it was déjà vu all over again. Another sitting through the recording and then no “guest service associate” picking up the phone during a dozen rings.
I know all this is supposed to increase profits according to the number crunchers in the company’s main office. Why hire an actual person to answer the phone when a cheaper tape can do the job? Why hire someone who might not be busy every second of the day when the company can just make the rest of us waste our time on the phone?
What’s missing in their calculations is the model plane that didn’t fly off the shelf.
A man of faith in a godless age is hitting Americans where it hurts.
Mr. and Mrs. American Spectator Reader, let P.J. O’Rourke talk sense to your kids.
In Britain, defending your property can get you life.
The debacle of this president’s administration is both a cause and a symptom of the decline of American values. Unless Congress impeaches him, that decline will go on unchecked. An eminent jurist surveys the damage and assesses the chances for the recovery of our culture.
It won’t take long for conservatives to scratch this presidential wannabe off their 2008 scorecard.
The American Christmas, like the songs that celebrate it, makes room for everybody under the rainbow. Is that why so many people seem to be hostile to it?
Was the President done in by the economy, or by the politics of the economy?