It was a strong windstorm…but not as strong as Pepco’s
resistance to correcting it.
More than 300,000 Pepco subscribers lost power late Sunday
in suburban Washington; late Tuesday more than 91,000 were still
waiting for the lights to come back on. But some things were
learned. For a couple of days a Pepco computer was deciding when
the power would be restored, judged apparently by the numbers
without service. Some subscribers were told it would be in
mid-September. Finally Pepco took to the airways and as much as
said: “Don’t believe anything we tell you. A computer is figuring
this out for us.” Last I heard my power would return early this
coming Friday. It returned Tuesday night.
From Sunday to Tuesday was nothing. A few years ago I stood
with a regional director of Pepco as we surveyed a downed tree
down the block in Kensington. I was informed, “We don’t do
trees.”
And they didn’t. We were without electricity for 8 full
days! We and several nearby blocks.
A neighbor had a relative visiting and he was driving a few
blocks away when he happened across a truck from a New Jersey
power outfit and a crew that was sitting around. The crew said
there was nothing for them to do; Pepco had no assignment for
them. The visitor said there was an area a couple of blocks away
that had not had power for several days. The Jersey guys drove
up, surveyed the offending tree, and in a matter of a couple of
hours we had the power back! Not by Pepco design; by sheer
happenstance.
I have heard many threats by powerless folk who put Pepco
executives on their list of things to do.
This is not fair, I tell them, so long as there are
uninhabited islands in the South Pacific. They could name their
new-found paradise “Pepco-Metro.”
Chalkdust| 7.29.10 @ 7:22AM
Even the monopolies don't work in Washington, DC. Don't worry, NPR and the Washpo are keeping the pressure on. At least that's what my dog said.
Bill Hussein O'Stalin| 7.29.10 @ 7:34AM
Pepco has some of the snarliest nastiest customer service personnel in the world. I called in one day to ask for an explanation of part of my bill the customer service guy was downright rude. I couldn't believe it. This was in a time of no stress, just asking for an explanation. I had to draw it out of him one concept at a time.
When I originally went over to their customer service office in Rockville to leave a deposit the guy behind the counter had the cheerful personality of a dead mannequin. I honestly had never met a loser like that anywhere. I simply left the deposit and wondered what type of company hired losers like that.
Well, now we know.
Cultural values determine destiny, and like all organizations who admire diversity as opposed to real principles, failure is the daily reality.
Ken (Old Texican)| 7.29.10 @ 8:19AM
Reid,
Look on the bright side. Your electric meter will give you a lower electric bill due to the outage.
Petronius| 7.29.10 @ 10:01AM
I can sympathize. When UE sold out, our once efficient utility became a futility.
Well you just don't get it. This is how your beltway superiors are going to force you to buy those photovoltaic panels and windmills. Resistance is futile. You will be stimulated.