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Special Report

You Have Reached…

Whenever storms knock power out, Pepco remains in the dark.

It was a strong windstorm…but not as strong as Pepco’s resistance to correcting it.

More than 300,000 Pepco subscribers lost power late Sunday in suburban Washington; late Tuesday more than 91,000 were still waiting for the lights to come back on. But some things were learned. For a couple of days a Pepco computer was deciding when the power would be restored, judged apparently by the numbers without service. Some subscribers were told it would be in mid-September. Finally Pepco took to the airways and as much as said: “Don’t believe anything we tell you. A computer is figuring this out for us.” Last I heard my power would return early this coming Friday. It returned Tuesday night.

From Sunday to Tuesday was nothing. A few years ago I stood with a regional director of Pepco as we surveyed a downed tree down the block in Kensington. I was informed, “We don’t do trees.”

And they didn’t. We were without electricity for 8 full days! We and several nearby blocks.

A neighbor had a relative visiting and he was driving a few blocks away when he happened across a truck from a New Jersey power outfit and a crew that was sitting around. The crew said there was nothing for them to do; Pepco had no assignment for them. The visitor said there was an area a couple of blocks away that had not had power for several days. The Jersey guys drove up, surveyed the offending tree, and in a matter of a couple of hours we had the power back! Not by Pepco design; by sheer happenstance.

I have heard many threats by powerless folk who put Pepco executives on their list of things to do.

This is not fair, I tell them, so long as there are uninhabited islands in the South Pacific. They could name their new-found paradise “Pepco-Metro.”

 

About the Author

Reid Collins is a former CBS and CNN news correspondent.

Letter to the Editor View all comments (5) |

Chalkdust| 7.29.10 @ 7:22AM

Even the monopolies don't work in Washington, DC. Don't worry, NPR and the Washpo are keeping the pressure on. At least that's what my dog said.

Bill Hussein O'Stalin| 7.29.10 @ 7:34AM

Pepco has some of the snarliest nastiest customer service personnel in the world. I called in one day to ask for an explanation of part of my bill the customer service guy was downright rude. I couldn't believe it. This was in a time of no stress, just asking for an explanation. I had to draw it out of him one concept at a time.

When I originally went over to their customer service office in Rockville to leave a deposit the guy behind the counter had the cheerful personality of a dead mannequin. I honestly had never met a loser like that anywhere. I simply left the deposit and wondered what type of company hired losers like that.

Well, now we know.

Cultural values determine destiny, and like all organizations who admire diversity as opposed to real principles, failure is the daily reality.

Ken (Old Texican)| 7.29.10 @ 8:19AM

Reid,
Look on the bright side. Your electric meter will give you a lower electric bill due to the outage.

Petronius| 7.29.10 @ 10:01AM

I can sympathize. When UE sold out, our once efficient utility became a futility.
Well you just don't get it. This is how your beltway superiors are going to force you to buy those photovoltaic panels and windmills. Resistance is futile. You will be stimulated.

More Articles by Reid Collins

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