Reader Mail
All Is Not Bliss
The dark side of quaintness. Where the customer is always wrong. Our Nurse Ratched. And more.
(Page 2 of 6)
SO FAR AWAY
br>
Re: Francis X. Rocca’s
Contempt
Providers
:
/p>
As an American who has lived in London for the last year, all I can say in response to Francis X. Rocca’s piece is “Amen.”
The British know their level of customer service is horrible. They complain about it. They readily acknowledge it. But — like every other “problem” in this country — they see no way around it.
I have come to the conclusion that the fundamental difference between the European and American views of the world is that Americans see problems as challenges to be conquered whereas Europeans see problems as intractable irritants to be accommodated.
p>I go home in less than a month… br> — Jack Heald br> London /p> p> Europeans know and have long known you are right. Somerville and Ross in The Irish RM
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